Bio

Experienced Customer Service & Operations Support | Virtual Assistant | Reliable & Professional

Hi, I’m Gladys Wanjiku, a dedicated professional with over 4 years of experience in customer service, operations management and procurement. I specialize in handling customer queries, managing inventory, processing orders and supporting teams to deliver excellent service.

I’m well-versed in tools like Microsoft Office, Google Workspace, and inventory systems, and I thrive in fast-paced environment

Experience View all projects

• Operations & customer support
  I joined Samjay as an Operations & Customer Support Assistant, tasked with strengthening back-office processes and improving communication between the company and its customers. Here’s a breakdown of the areas I handled: 1. Invoicing and Payment Follow-up Created a reliable system for preparing…

• Customer Support
  Project Title: Customer Support and Order Fulfillment Process Client: New Level collection Limited Role: Customer Service & Operations Support (Virtual Assistant) Overview: This project showcases how I handled customer queries, managed product orders, and coordinated with suppliers to ensure ti…