Job Description:

You will be working on a new and exciting project in the Healthcare space as our customer care rep.

About You:
1. Skilled in resolving complex issues with high customer satisfaction.
2. Excellent written & verbal communication.
3. Calm, empathetic, and resilient under pressure.
4. Ownership mindset with strong attention to detail.

Responsibilities
1..Handle customer inquiries via phone, email, live chat, and Intercom.
2. Troubleshoot, resolve, and escalate issues as needed.
3. Maintain deep product knowledge to support users effectively.
4. Collaborate with internal teams for quick resolutions.
5. Track feedback and help improve processes.

Benefits
1. Long-term, remote role (Americas time zones, 9–5 EST).
2. Competitive salary + PTO.
3. Professional growth in a supportive, collaborative team.

Hiring Process
1. Submit resume + supporting docs.
2. Review (1 week).
3. Interviews with team (1 week).
4. Final decision (1 week).