Job Description:

We’re a small, fully remote company with a strong belief in the future of listener-supported media. As our subscriber base grows, we’re looking for a thoughtful and detail-oriented support specialist to help us deliver a great experience to the people who matter most to our clients—their paying listeners.

Responsibilities
1. Answer customer inquiries promptly
2. Troubleshoot basic user issues by investigating and replicating them
3. Identify, track, and communicate patterns in user issues to appropriate team members
4. Contribute to written support materials including knowledge base articles and internal support documents
5. Develop automations to provide more efficient support

Requirements
1. Resourcefulness: You find creative solutions to user problems.
2. Independence: You are self-motivated and thrive working solo.
3. Efficiency: You have a knack for developing systems and processes.
4. Ability to prioritize: You can identify which types of requests get your attention first.
5. Technical aptitude: You enjoy learning, using, and explaining how new technologies work
6. Strong written communication skills
7. Prior help desk experience preferred but not required

This is a remote position, working with a team that is 100 percent remote. The rate of pay is $19–22/hour (dependent on experience) and is eligible for medical and dental benefits.