Job Description:

We are hiring a full-time Customer Support Representative to provide product information, educate customers, and resolve any emerging problems that our customers might face accurately and efficiently. You will work directly with customers to support them, maintain and grow existing relationships, identify product improvement opportunities, and reduce churn.

You can be located anywhere, as long as you are comfortable with the work hours for this role: Monday to Friday from 9 am to 5 pm or 10 am to 6 pm Pacific (depending on your preference).

Who we are:
Our product helps health & wellness practitioners (e.g. massage therapists, physical therapists, etc.) reduce paperwork, stay organized, and ultimately we free up their time so they can spend more time with clients and less time managing administrative tasks.
We are bootstrapped, product-led, and profitable. Officially, we’re based in Toronto, but each of us works remotely (and always has).

What we’re looking for:
We’re looking for someone customers will consider a pleasure to work with. We’ve found the following to be critical to thrive in this position:

1) Active listening
2) A friendly tone
3) Clear & concise writing
4) Critical thinking & problem solving
5) Compassion, empathy, & patience