Martin Kimani
@khim_mwangi
Thika, kenya
Joined on: January 08, 2016
Incidents & Ticketing System
For: Unspecified
When: January, 2017
Rating:
Project Description
The organization wanted to track how fast the customers issues are handled and I was tasked with developing a system to track issues handling, escalation upto resolution. The solution shows how long a ticket lasted at each escalation stage chronologically.
Client Review
This project has not been reviewed yet